Our client is a Boston-based, venture-backed, cloud search, and analytics company helping software-driven businesses to store, search, and query a never-ending stream of machine data. This is done using patented technology which transforms the customer’s own cheap and secure Amazon S3 object storage into a database with infinite scale and universal access.
They are looking for organized and passionate individuals interested in furthering a career as a Customer Success Engineer. The CSE will drive customer success initiatives, keep the company focused on customer outcomes, and play a central role in directing the future of this product. This role requires personal drive, tireless persistence, and business strategy expertise.
The customer success engineer will create onboarding and retention strategies using customer feedback and data while feeding feature ideas, supported by POCs you've built, into the product road map. You will be involved in all aspects of support, account management, demonstrating the product, educating customers, and more.
Our clients are equal opportunity employers and value diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$115000 - $145000 OTE